We have updated the process for consumers claiming and adding listings. Previously, consumers had to provide a second email address in order to claim a listing—they could not use the same email attached to that listing.
Now, if the consumer attempts to use the same email that is already attached to the business listing, the system will append +user to their email address. This ensures that HighLevel treats the consumer and business contacts as two separate contacts, while still delivering all emails to the user's single inbox.
For example, if you have a listing called
Bob's Ice Cream Shop
with email [email protected], and then Bob comes to claim his listing and signs up with the same email, SmartDirectoryAI will automatically update the consumer contact email to [email protected], while leaving the business contact as is.